Sometimes, saving that extra penny just isn't worth it. McDonalds has to remember it's in the food SERVICES industry. People don't want their food ordered or delivered remotely or by a robot; this is why we tip waiters (like Steve Buscemi in Reservoir Dogs, I only tip if the person deserves it, often more than 20% for excellent service). With this mentality, we may actually soon be able to go through life without actually interacting with ANYONE
I was there on that fateful day, were you?