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Your complaints have been heard, Dell shuts down call centers in India.

PostPosted:Tue Nov 25, 2003 1:08 pm
by G-man Joe
<div style='font: 11pt "Fine Hand"; text-align: left; '><b>Link:</b> <a href="http://story.news.yahoo.com/news?tmpl=s ... lcenter</a>

Your complaints have been heard, Dell shuts down call centers in India.</div>

PostPosted:Tue Nov 25, 2003 1:27 pm
by ManaMan
<div style='font: 12pt Arial; text-align: left; '>Phht, they only switched over a handful of jobs back here... I bet they're putting their Indian staff through extensive English training right now so they don't have to switch back any more.</div>

PostPosted:Tue Nov 25, 2003 1:42 pm
by G-man Joe
<div style='font: 11pt "Fine Hand"; text-align: left; '>"Tenk yu, kum agen." - Apu</div>

PostPosted:Wed Nov 26, 2003 7:48 pm
by SineSwiper
<div style='font: 10pt "EngraversGothic BT", "Copperplate Gothic Light", "Century Gothic"; text-align: left; '>One would think that Indians would want a lot of money for that sort of thing. Why is it cheaper to have the centers in India?</div>

PostPosted:Wed Nov 26, 2003 7:52 pm
by Shellie
<div style='font: 10pt georgia; text-align: left; '>They need jobs and will work for peanuts</div>

PostPosted:Wed Nov 26, 2003 9:11 pm
by SineSwiper
<div style='font: 10pt "EngraversGothic BT", "Copperplate Gothic Light", "Century Gothic"; text-align: left; '>One would say the same thing about Americans.</div>

PostPosted:Wed Nov 26, 2003 10:00 pm
by Kupek
<div style='font: 10pt verdana; text-align: left; padding: 0% 10% 0% 10%; '>Think of it this way: companies wouldn't go through the hassle of moving operations to another country unless the savings were HUGE.</div>

PostPosted:Thu Nov 27, 2003 12:25 am
by Oracle
<div style='font: bold 10pt ; text-align: left; '>India: 1 billion people on half the land mass of USA, lower labour standards, more demand for jobs, low minimum wage (if existant). Fuck Sine, common sense.</div>

PostPosted:Thu Nov 27, 2003 10:02 am
by G-man Joe
<div style='font: 11pt "Fine Hand"; text-align: left; '>I told you man, he's about as sharp as a bowling ball.</div>

PostPosted:Thu Nov 27, 2003 8:44 pm
by SineSwiper
<div style='font: 10pt "EngraversGothic BT", "Copperplate Gothic Light", "Century Gothic"; text-align: left; '>I knew there was some reason why, but I wanted to know the specifics. It just seems illogical that India, one of the best places for computer techs, have such low standards.</div>

PostPosted:Thu Nov 27, 2003 9:07 pm
by Shellie
<div style='font: 10pt georgia; text-align: left; '>No one said they had skills...they're cheap, end of story. You can teach anyone to read a script.</div>

PostPosted:Thu Nov 27, 2003 9:26 pm
by SineSwiper
<div style='font: 10pt "EngraversGothic BT", "Copperplate Gothic Light", "Century Gothic"; text-align: left; '>It seems like it costs more to hire Indians to learn English first and then read a script, rather than hire Americans who already know English and read a script.</div>

PostPosted:Thu Nov 27, 2003 11:13 pm
by Ganath
<div style='font: 9pt ; text-align: left; '>Why? Americans are used to a good standard of living, and will insist upon adequate wages. Indians, coming from an impovershed nation, will be more than happy to work at half price and learn english on their own during weekends.</div>

PostPosted:Thu Nov 27, 2003 11:15 pm
by Zeus
<div style='font: 9pt ; text-align: left; '>Actual, India is quite adept at computer skills, one of the top countries in the world.</div>

PostPosted:Thu Nov 27, 2003 11:26 pm
by Shellie
<div style='font: 10pt georgia; text-align: left; '>Then they're hiring the wrong people for the call center jobs :)</div>

PostPosted:Thu Nov 27, 2003 11:37 pm
by Kupek
<div style='font: 10pt verdana; text-align: left; padding: 0% 10% 0% 10%; '>Sine, software engineering jobs that would get someone about $50k a year here are around $20k a year in India. All kinds of labor, skilled or otherwise, is cheaper in India.</div>

PostPosted:Fri Nov 28, 2003 1:08 am
by G-man Joe
<div style='font: 11pt "Fine Hand"; text-align: left; '>And to add, Tech Support does not make money for the company. And if they do charge, it doesn't cover the cost of the Tech Support. However, they can lose customers in the long run. Also, bleeding the US economy towards cheap labor will cause future problems.</div>