My Xbox360 repair

[kali o.]

So I finally got it back a few days ago, as I mentioned. The process took far longer than expected (I made my first repair call on Aug 4th or so), the general call center is staffed by outsourced morons, the online service page is in no way reliable/accurate and if I ever find out who voiced the automated asshole named "Max", I'm going to fucking kick his teeth in...

BUT...a couple things to note if you ever have to do it:

- Compliants get you free shit and your own personal contact/phone #. The rep is mostly as useless as anyone else, but at least it removes the need to wait on hold. As for gifts, I walked away with +3 months of Live, a wireless controller and a copy of Blue Dragon. Not too bad for what was only my first repair.

- You only get a 90 day warranty on the refurb/repair. You are able to purchase an additional warranty at any time during that (roughly $25 US/$30 CDN per year)...I'd recommend doing so personally.

At the end of the day, I guess I'm a satisfied customer.

[Zeus]

I bought my 2 year warranty with the system for $52. Well worth it IMO, particularly since I saved $300 on the system :-)

O oo, they give you Live, controllers, and Blue Dragon now? Did you have to send the system in before you got that?

[kali o.]

I bought my 2 year warranty with the system for $52. Well worth it IMO, particularly since I saved $300 on the system :-)

O oo, they give you Live, controllers, and Blue Dragon now? Did you have to send the system in before you got that?

Yeah, the "gifts" I recieved came after the fact (when I finally had my console back). I recieved my personal rep during the repair process - after complaining to a supervisor about the delay, inept call personnel, conflicting information, etc.

[Tessian]

So you had to bitch out a few reps in order to get the free stuff? I think at least the 3 months of Xbox Live should come standard since you lose almost that much time with it in the shop! My Xbox has shown no signs of problems but I know it's just a matter of time... hoping it'll last until after Christmas when the volume of replacements go down (and I get to play all the good new games).

Can you tell if they did anything besides replace the heatsink? Do you have the quieter DVD-ROM if you didn't before? Quieter fans? Optional Death Ray mount?

[kali o.]

Can you tell if they did anything besides replace the heatsink? Do you have the quieter DVD-ROM if you didn't before? Quieter fans? Optional Death Ray mount?

In Canada, they don't repair them, they simply replace them. I wasn't lucky enough to get a new model (console date is 10-29-2006). I haven't bothered checking the heatsink. I hear less noise from the DVD-Rom than my old model. I also am pretty sure there are more powerful fans in it, as I was amazed at how hard air exited the tray area when I was swapping games.

I have no idea what a Death Ray Mount is.

Anyway, I could care less if this model kicks off - I have my 3 year+ warranty now. Next time it breaks, I get another game and hopefully a newer model.

[Blotus]

You shithead. I complained plenty and all I got was the 1 month of Live.

I agree on the customer service representatives and Max ("Hey, I'm cool, let's chat. Alright. Got it. Rock on."... whose fucking idea was that? You have to listen to that douchebag recording for five minutes before you get to talk to a fucking french person).

[Tessian]

I'm pretty sure they just replace EVERYONE's Xbox... they throw yours into a bin to be "repaired" and then send you someone else's that they "fixed". That's what I meant then if your new one had the better parts now.

[SineSwiper]

Haha, bought an Elite. No problems so far.

BTW, when is Nev going to finally turn his in? If it's only a 90-day warranty, maybe he should act now.

[Nev]

Pretty sure my warranty lasts until the end of the year.

And if I didn't, it would be my loss on the four hundred bucks, but I'm not even sure I want it back that badly. I just have kind of soured on Microsoft in general, and I hate all the hassle of finding the UPS place, etc. I play games to have fun, not to go do shipping, and they should be trying harder to ensure quality.

[Blotus]

Get off your ass. All you need to do is go to service.xbox.com. Do a repair request. They'll send you the box. Put the Xbox in the box and drop it off wherever UPS does pickups (or you could probably call them and arrange a pickup). From there, you're just waiting for the return.

But if you seriously don't want it, send it to me. I'll pay the shipping.

[Nev]

I have the box ready to ship, but I need to find a UPS center near me...

But, just as an FYI, I'll let the warranty rot and expire if I feel like it, as it is my possession and not yours. Don't tell me what to do.

[Blotus]

Oh get off the fucking rag, Princess.

[kali o.]

You shithead. I complained plenty and all I got was the 1 month of Live.

I agree on the customer service representatives and Max ("Hey, I'm cool, let's chat. Alright. Got it. Rock on."... whose fucking idea was that? You have to listen to that douchebag recording for five minutes before you get to talk to a fucking french person).

The key, I think, is escalating it to a supervisor (easiest way to do it in my mind is claim you've been given conflicting information over a few calls). That supervisor is then supposed to assign you a rep. The rep is completely useless, but is obliged to offer you a free game/accessory to make you happy.

Lol at the rest of this thread.

[Tessian]

Oh get off the fucking rag, Princess.

This is officially the funniest thing I've read all day... I may have to recall Chris's certificate....

[Zeus]

You shithead. I complained plenty and all I got was the 1 month of Live.

I agree on the customer service representatives and Max ("Hey, I'm cool, let's chat. Alright. Got it. Rock on."... whose fucking idea was that? You have to listen to that douchebag recording for five minutes before you get to talk to a fucking french person).

Max and I went out for drinks. We got to know each other pretty well

[Nev]

Oh get off the fucking rag, Princess.

This is officially the funniest thing I've read all day... I may have to recall Chris's certificate....

Tessian, if you don't start taking some courage to diss me yourself and instead keep posting about how funny everyone else's disses are, I will add you to the list of people I'd love to beat up if I ever see them in person.

Balls up a bit. Man up. Hit me yourself or don't do it at all.

As for Blotus, my rag is unfortunately very wet and bloody, as it always is at this time in the month. I hope you will forgive my changing of said rag, and putting it in your glove box to age a bit, like fine wine. The smell should be wonderful. Let me know how it goes.

[kali o.]

As for Blotus, my rag is unfortunately very wet and bloody, as it always is at this time in the month. I hope you will forgive my changing of said rag, and putting it in your glove box to age a bit, like fine wine. The smell should be wonderful. Let me know how it goes.

So if we ever have an award for "Shittiest and Most Confusing Flame in the History of the Shrine", this is pretty much the default winner, right?

[Nev]

As for Blotus, my rag is unfortunately very wet and bloody, as it always is at this time in the month. I hope you will forgive my changing of said rag, and putting it in your glove box to age a bit, like fine wine. The smell should be wonderful. Let me know how it goes.

So if we ever have an award for "Shittiest and Most Confusing Flame in the History of the Shrine", this is pretty much the default winner, right?

I'm fine with my masculinity. You won't understand that for quite some time, though.

What's funny to me is how much this exposes to me about your biases around the subject...

[kali o.]

I'm fine with my masculinity. You won't understand that for quite some time, though.

What's funny to me is how much this exposes to me about your biases around the subject...

Congrats on confusing me more...what "subject" am I bias about and where did I question your masculinity?

...

On second thought, don't answer.

[Tessian]

Poor Nev... you have no idea what "the rag" is, do you? I'll give you a hint-- it's not a maxi pad.

I did not want to "diss" you because frankly I a) don't want to bother spending the energy and b) I prefer not to attack the handicapped.

Stop ruining every thread around here with your PMSing or whatever you want to call it.