So I'm pretty sure I mentioned to Zeus before (during the Bell thread) that I was getting a pretty wicked deal from Shaw, thanks to their predatory pricing tactics. I was, but it wasn't without it's hassles...every 3 months, when I'd go to pay my bill, Shaw would be overcharging me at regular rates -- I'd have to deal with CS to have them properly apply the proper internal promo codes to my account.
Anyway, that deal closed out August 22, but Shaw retained me as a customer by offering me their "Novus Package"; Cable, Digital Phone and Internet for $54.00 a month. I prepaid that for 3 months. I already had the DVR box and Internet, so all I had to do was schedule a phone jack appointment. Made it for Nov. 15, since they were fully booked weeks in advance and I was on the Islands for most of October.
Today, my services turned off. It really didn't surprise me, I'm used to it with Shaw. They probably fucked up my promo codes again. I call, deal with the service rep (after being on hold for an hour) and find out they have been charging me on their system $280.00 per month. I laugh and tell them "uhh, no". They say "uhh, yes". Their reasoning was as follows: Since the phone wasn't hooked up, they had no way of applying their promo codes internally, so they decided to charge me their "regular" pricing for the two services I had until the phone was activated. Prices I sure as hell never agreed to.
And it's not even a case of applying promo codes after the phone was in on Nov 15 to fix the previous pricing -- they expected me to pay the outstanding $600+ first. Thank god the previous year made it clear this was NOT a company to pre-auth for payment. Getting the money back then would have been a bigger hassle. As it is now, since the CSR manager offered me a piddly $200 reduction (I expect a zero balance and they are lucky I am not doing a charge back since services I paid for were cancelled prematurely), I will likely need to file a complaint through the CCTS. If that doesn't resolve it, I'll have to pay the balance under protest and file a small claims action (I don't care if it's a small amount, these dicks aren't owed a cent).
Bottomline, Shaw piece of shit company. If they suck you in with pricing, at least be smart...do NOT pre-auth them.
/rant off
PS - Oh, and I only have internet now (Novus is coming on Monday to activate) because their is always some sucker that leaves his wireless with the default password (or the same as the SSID) - heheh.
Anyway, that deal closed out August 22, but Shaw retained me as a customer by offering me their "Novus Package"; Cable, Digital Phone and Internet for $54.00 a month. I prepaid that for 3 months. I already had the DVR box and Internet, so all I had to do was schedule a phone jack appointment. Made it for Nov. 15, since they were fully booked weeks in advance and I was on the Islands for most of October.
Today, my services turned off. It really didn't surprise me, I'm used to it with Shaw. They probably fucked up my promo codes again. I call, deal with the service rep (after being on hold for an hour) and find out they have been charging me on their system $280.00 per month. I laugh and tell them "uhh, no". They say "uhh, yes". Their reasoning was as follows: Since the phone wasn't hooked up, they had no way of applying their promo codes internally, so they decided to charge me their "regular" pricing for the two services I had until the phone was activated. Prices I sure as hell never agreed to.
And it's not even a case of applying promo codes after the phone was in on Nov 15 to fix the previous pricing -- they expected me to pay the outstanding $600+ first. Thank god the previous year made it clear this was NOT a company to pre-auth for payment. Getting the money back then would have been a bigger hassle. As it is now, since the CSR manager offered me a piddly $200 reduction (I expect a zero balance and they are lucky I am not doing a charge back since services I paid for were cancelled prematurely), I will likely need to file a complaint through the CCTS. If that doesn't resolve it, I'll have to pay the balance under protest and file a small claims action (I don't care if it's a small amount, these dicks aren't owed a cent).
Bottomline, Shaw piece of shit company. If they suck you in with pricing, at least be smart...do NOT pre-auth them.
/rant off
PS - Oh, and I only have internet now (Novus is coming on Monday to activate) because their is always some sucker that leaves his wireless with the default password (or the same as the SSID) - heheh.
