The Shrine

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Tessian wrote:RMA takes about 2-3 weeks from when you send it off. It goes down to a Texas center to get "repaired" then eventually sent back to you.

If it helps you also get a free 1 month card for XBL for the lost time.

Do you wait for the box to come to you, or do you print the label and use your own box?

SineSwiper wrote:

Tessian wrote:RMA takes about 2-3 weeks from when you send it off. It goes down to a Texas center to get "repaired" then eventually sent back to you.

If it helps you also get a free 1 month card for XBL for the lost time.

Do you wait for the box to come to you, or do you print the label and use your own box?

I waited, they give you packing materials and everything. It only took a day or two by my recollection for it to come.

I'm pretty sure these days you have to print out the shipping label and use your own box since they are claiming that the worst of these issues is behind them. I don't think we'll be seeing the overall level of quality in their return policy as was previously the case.

Again?! Seriously? I will proceed with the nasty calls to tech support...

Called tech support and got a supervisor (probably from India, but had a better grasp of English). Really wanted him to ship an 360 first and I can ship the bad unit afterwords, I couldn't convince him of that. Told him about the ASIC chip and they seem to know what I was talking about. Not sure if they upgraded the repair order as a priority or not, but they said it would take 2-3 weeks.

I think if this had happened during the recall, I would have been showered with gifts and free games.

Only if you had put up a huge fuss. The standard practice is to return a system to you with a free month of live (bullshit).

Former EGM editor, current Player One Podcast member, and fellow Haligonian Greg Sewart recently got his second RROD. Although he hadn't had his refurbished unit from his first RROD long, Microsoft wanted to charge him $150 to fix it because the original console he bought (first one that died) was older than three years. The refurb they sent him, however, was not. After an hour on the phone arguing, they agreed to replace it for free.

This was discussed on one of the podcasts a few weeks ago. Maybe some of you have some experience in call centers as well, but the group basically came to the consensus that if you keep somebody on the phone long enough, they'll give you what you want.

What I don't understand is this: they found the problem. They know what cause all of the overheating, the ASIC chip. And they hired a third-party to design a new one. Why the hell are these refurbed units still getting RRODs? They should be replacing the chip, and problem solved.

Rest assured, if I ever get a third RROD, I'm going to be talking to VPs at some point.

What makes you so sure that the only way you can get RROD is from the GPU overheating? RROD is a generic "holy shit unrecoverable hardware failure" error that has just come to be most popularly known as the issue you describe, but it can be any of a large number of other issues.

SineSwiper wrote: Rest assured, if I ever get a third RROD, I'm going to be talking to VPs at some point.

Haha sure you will, cause you're a big boy!

SineSwiper wrote:What I don't understand is this: they found the problem. They know what cause all of the overheating, the ASIC chip.

No, they didn't. They put out a statement saying that they "found the problem", which is not the same thing. The real and more underlying problem is that Microsoft's various QA departments and policies have always, always been the weakest link in that company's production chain and that they've never minded treating "customers" and "beta testers" as synonymous. It just never completely bit them in the ass until they got into console development where expectations that your entertainment system ought to work reliably are a lot higher.

I might recommend a pretty logical step here - either buy one of the twenty-dollar 360 cooling mods for your system, or (even cheaper and better) SET IT ON TOP OF SOMETHING LARGE AND COLD THAT CAN ACT AS A HEATSINK!!!!!!!!!!

Hey, late to this particular party, but my XBOX RROD'd on me. What do I have to do to send it in and make sure my warranty hasn't expired? Their tech support website is down.

RentCavalier wrote:Hey, late to this particular party, but my XBOX RROD'd on me. What do I have to do to send it in and make sure my warranty hasn't expired? Their tech support website is down.

Guess you could try calling them... but the easiest way by far is to submit it online. You just need the serial number on the back.

TAKE OUT HARD DRIVE! TAKE OUT ANY CD ROMS!

Just saying. They already have it in bold letters, but you don't want to lose anything.