We have a chat support feature at work where various techs log on and chat with customers.
This is a transcript from one today:
04:44:52pm {CSR TEXT} [Stephen G] Thank you for contacting <ISP> HelpChat. How may I help you?
04:50:59pm {CUS TEXT} I built a safe room to filter out a possable terrorist attack and i need to know information about my <ISP>braudband to run it into the safe room through a filter. The information includes frequency bypass (50-200mhz)? ripple +/- 1 db, current eg, amp
, voltage vdc
04:52:02pm {CSR TEXT} [Stephen G] Let me do some research on that for you, It will take me just a minute.
04:55:37pm {CSR TEXT} [Stephen G] What information do you need to know sir?
04:56:10pm {CSR TEXT} [Stephen G] Are you needing an outlet run into this room?
04:56:24pm {CSR TEXT} [Stephen G] If so, we can schedule a tech to come out to do this for you.
04:59:09pm {CUS TEXT} i need to purchase a fr emi filter to shield from a possable terrorist attack and i need info so the filter will allow <ISP> to go through while filtering out a potential nuke or emi attack.
05:02:47pm {CSR TEXT} [Stephen G] Sir I'm not certain even how to reply to this question. Can I have someone from your local system to call and discuss this with you?
05:03:10pm {CSR TEXT} [Stephen G] Perhaps they will be able to answer these questions for you.
05:03:59pm {CUS TEXT} I need a rf shielded data filter. i don't think <ISP> sells that?
05:04:54pm {CSR TEXT} [Stephen G] Sir, let me get your contact information and I will have someone to call you.
05:05:39pm {CUS TEXT} <phone number removed> <customers name removed>
05:07:21pm {CUS TEXT} do you need my address
05:07:50pm {CSR TEXT} [Stephen G] No, sir. We will have someone from your local office get in contact with you as soon as possible.
05:08:17pm {CUS TEXT} thank you
05:08:19pm {CUS EVENT} LEFT SESSION
05:08:19pm {END OF SESSION}
05:08:19pm {CSR EVENT} [Stephen G] LEFT SESSION
I guess he didnt realize that our network is not Nuke-proof.
This is a transcript from one today:
04:44:52pm {CSR TEXT} [Stephen G] Thank you for contacting <ISP> HelpChat. How may I help you?
04:50:59pm {CUS TEXT} I built a safe room to filter out a possable terrorist attack and i need to know information about my <ISP>braudband to run it into the safe room through a filter. The information includes frequency bypass (50-200mhz)? ripple +/- 1 db, current eg, amp
, voltage vdc
04:52:02pm {CSR TEXT} [Stephen G] Let me do some research on that for you, It will take me just a minute.
04:55:37pm {CSR TEXT} [Stephen G] What information do you need to know sir?
04:56:10pm {CSR TEXT} [Stephen G] Are you needing an outlet run into this room?
04:56:24pm {CSR TEXT} [Stephen G] If so, we can schedule a tech to come out to do this for you.
04:59:09pm {CUS TEXT} i need to purchase a fr emi filter to shield from a possable terrorist attack and i need info so the filter will allow <ISP> to go through while filtering out a potential nuke or emi attack.
05:02:47pm {CSR TEXT} [Stephen G] Sir I'm not certain even how to reply to this question. Can I have someone from your local system to call and discuss this with you?
05:03:10pm {CSR TEXT} [Stephen G] Perhaps they will be able to answer these questions for you.
05:03:59pm {CUS TEXT} I need a rf shielded data filter. i don't think <ISP> sells that?
05:04:54pm {CSR TEXT} [Stephen G] Sir, let me get your contact information and I will have someone to call you.
05:05:39pm {CUS TEXT} <phone number removed> <customers name removed>
05:07:21pm {CUS TEXT} do you need my address
05:07:50pm {CSR TEXT} [Stephen G] No, sir. We will have someone from your local office get in contact with you as soon as possible.
05:08:17pm {CUS TEXT} thank you
05:08:19pm {CUS EVENT} LEFT SESSION
05:08:19pm {END OF SESSION}
05:08:19pm {CSR EVENT} [Stephen G] LEFT SESSION
I guess he didnt realize that our network is not Nuke-proof.
Last edited by Shellie on Fri Aug 05, 2005 9:55 pm, edited 1 time in total.
Being married to a programmer is like having a cat. You talk to it but you're never really sure if it hears you, much less comprehends what you say.
